Frequently Asked Questions:


What forms of Payment do you accept?

Visa, MasterCard, American Express and Discover are accepted as Payment Methods. We also accept PayPal and Google checkout for your convenience.

Is it safe to use my Credit or Debit Card on your Website?

Shopping at GlassTileDirect.com is 100% safe. Our Safe Shopping Guarantee backs every credit or debit card purchase you make on GlassTileDirect.com and our site is protected by SSL encrypted technology. For more information view our Privacy Policy.

When will my order Ship?

We usually ship within 2 business days.

What is the status of my order?

To view the status of your order, simply log into your account and view the stage of the process where your order is. You may also contact our customer service professionals at any time via email.

How long will it take until I receive my Order?

On Ground Shipping within the Continental US, the lead-time is generally 3 to 5 business days depending on your location. 

How do I get my tracking number?

The tracking information for every order will be automatically emailed once the product has been shipped. Please make sure you remove this email adm@glasstiledirect.com from any Spam or Junk mail settings.

Do you ship outside of the United States?

Only Canada and Mexico